They would not honor my reserved room with and Atr...

They would not honor my reserved room with and Atrium view and did not offer any compensation for "running out" of those rooms. I made the reservation weeks before. I called the concierge service I used for the hotel and they got me a 20% refund. Needless to say, I never saw the atrium. Then, they gave me a room with a busted air conditioner and wanted me to wait while it was being fixed. I asked for another room instead and they put me in the room right next to it. The feeling wasn't very welcoming, more like they were trying to quickly dismiss me.