Wow! How is the company still in business!? Afte...

Wow! How is the company still in business!? After looking at everyone else s reviews I can see that we all have the same issues with this company.
I had my daughter s iPad stolen from the Sheraton bunea vista resort in Orlando, Florida from the housekeeper. And after a month of dealing with them (FYI: DONT STAY THERE!) I finally get a claim number and thought the hard part was over. Was I wrong! Now I m dealing with Esis insurance in Texas. I left MUTIPLE messages with the agent for weeks and as you guessed no call back. I finally contacted the supervisor then she calls me back and a week later denies my claim because I can t prove I had an iPad with me. What was I supposed to do take a picture of all my belongings in the hotel room?? The investigation they did was asking the housekeeper if she took the iPad. Her response was no (of course!) even though in the report her statement was incorrect. She said she was in my room on Tuesday which was the day after the incident and I wouldn t allow housekeeping in my room the remainer of my stay. The agent said that it s probably a typeo. So I contact the supervisor again asking for the report from the security and he tells me I m not allowed to have it because it s their property. I explain to him that the safe was broken and it should be in the report because the security had to fix it the night he did the report and he said it was in the report so now they have to do further investigation to make sure it was checked prior to us entering the room which I m sure once again the housekeeper will say she checked it and I ll be denied again. Two weeks later still haven t heard from them.
So bottom line is they don t cover ANYTHING!! It s basicly your word against theirs.