I received a load yesterday of our Golden Boat Lif...

I received a load yesterday of our Golden Boat Lifts. Jani called as soon as they arrived 30 minutes late to ask how long it would take my team of six guys to unload and her disgust with our company that we didn t have a fork lift. I told her 1-1 1/2 hours. She explained this will set her back for her next appointment. I then said you were 30 mins late to us. She explained it was due to traffic. I said so you didn t take that into account? Doesn t seem like my issue. She then explained that she will never deliver to us again. I said with the way you treat customers you won t have a company for long.