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Andrew Bode

4 years ago

I downloaded a bad BIOS file. One of the workers, ...

I downloaded a bad BIOS file. One of the workers, DW (i think he said thats what his name was. He is the one with a sweet beard), helped to try to fix the problem, pro bono. Although he was never able to solve my problem (it was something only Dell could fix), he seemed to be very knowledgeable, polite, and an all-around good guy. So I give 5 stars based on the fact that the customer service was so good, not because my problem was fixed.

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