Anthomy Mcdonald

Review of Andretti Indoor Karting and Ga...

My experience here started off great ! I wanna sta...

My experience here started off great ! I wanna start with stating that I m very happy with there military discount not sure if it s 15 or 20% but I know it s very fair ! Josh was a very great at his job ! At making my group feel welcome! Everything here went well the go karting was great ! Other than josh and a few other employees ! The customer service is horrible ! After go karting I played one of the crane games , and won a ball (had no intentions of keeping this ball ) there was lots of prizes on top of this crane machine so I attempted to put the ball up there , which lead another ball to fall down ! I was approached by the manager Brian since he was notified about the $5 teddy bear falling down , which I did end up giving the bear to a crying little boy with intentions to pay for it ... after having A (10minute ) conversation with brain about the teddy bear and me offering to pay .. my 2 groups went to josh at the customer service desk to pay for laser tagging tickets. My 2 groups than proceeded to the waiting area for laser tagging. I wanna say about 5 minutes later the 2-3 year old boy I gave the teddy bear to entered the room , and a 8-12 year old girl .. and some more kids , they asked to play catch with the bouncy ball I won early I played catch with all them and even one employee , until 5 minutes later 2 security guards walk in the room and walk upto me asking for a teddy bear that I stole .... I was very confused as to why I m being approached by 2 body builders than before I could even speak another 4 security guards enter this dark room and box me in a corner ... I explained to them that I gave that teddy bear away and that it s not stolen ... I offered numerous times to pay for the bear , but instead they asked me to leave the building and walked up to this poor 2-3 year old boy and snatched the teddy bear from him and escorted me out shortly after ... I felt so bad for the little boy that I gave his parents a $100 bill and told them to go buy the poor little boy whatever size bear he wants ! Every kid in that room was a little nervous , and I don t blame them at all ! If Brian has a problem with the situation he should of address it while we were talking in front of the crane machine ! I called and spoke to Scott regarding the incident , I was told he wasn t Debriefed , and that he would look into this situation and call me back the following day! I never recieved a call back , will be forwarding all recorded phone calls , and videos to the corporate office !