Stacey Chavez

Review of Winter Park Resort/Intrawest

My fiancee and I wanted to tour Winter Park Resort...

My fiancee and I wanted to tour Winter Park Resort for our possible wedding venue, but little did we know this was going to be a horrible experience from the beginning. I spoke with a sales manager named Ellen over the phone to set up an appointment to tour the venue. She was not very accommodating to the times we were able to visit and being that we were from out of town we ended up booking a hotel to specifically view their venue. After driving up to winter park in the snow, Ellen proceeds to cancel our appointment without explanation and tells us "You should go tour the venue yourself as I have arranged my schedule to go to winter park tomorrow instead". I have never been so displeased with a venue before in my life. We not only wasted our time but our money a well on a hotel that was not necessary. If it were up to me, Ellen would be fired because she is definitely not doing her company any favors by pushing customers away. Don't work with Ellen, she is horrible and doesn't care at all about you or your wedding.