I think they do what they say they'll do, but I th...

I think they do what they say they'll do, but I think by nature this type of business isn't modeled for hands on customer service or responsiveness. Although self directed IRAs may seem like a good idea on paper, they are more complicated than they seem. Proceed with caution in general if considering one and don't expect much help from this company or any other. The "self directed" part is no exaggeration.