So, I sent this to Bingo Blitz: "Hard to get items...

So, I sent this to Bingo Blitz: "Hard to get items are now almost impossible to get... so..how about having a "Customer Appreciation Weekend" where hard to get items are made easy to get? That way many of us can close rooms and stop feeling frustrated (I just wasted tons of credits trying again for noooo in proposal). AND I, for one, would probably buy credits just to take advantage of having those items accessible. WIn/win! Please think about it... it just gets frustrating - like in proposal - to get waiter after waiter and only seeing the one card you need once in a blue moon...and once you miss it, you know it'll be waiter after waiter after waiter again before you ever get a chance to try for what you need ... "

and this is the reply I got - Did they read my letter at all? You be the judge. I say heck no! It's not even remotely related to what I wrote about! Seriously Buffalo Studios - you need to start caring about your players....

"Thank you for your submission to Customer Support. We have provided a few tips below that may resolve your issue.

Tip

Please refresh/re-launch Bingo Blitz and your item should appear again. If you are using the mobile version of the application, please force close the application or restart your device.

If the item does not appear after refreshing/restarting the app, there was a communication error with the server and the item was not added to your account. Please ask your friend to resend the item.

Tip

There are two issues that may have occurred:

1. You received a notification that you received a gift, and do not see it or you were not able to retrieve from your inbox.

*Two things may have occurred:

- Gifts have a certain expiration time assigned to them. See current expiration times below.

- The gift was sent by your friend but the sending process did not complete. If the gift was sent recently, you can ask your friend / teammate to re-send it to you. It happens that Facebook gets notified about the gift being sent before our system does so if our system does not have a record of it, the gift would not appear in your inbox in the game and it would not leave your friend's inventory. 2. You did NOT receive a notification that your friend sent a collection item to you, but they say they have.

*There are two likely scenarios:

- They may not have actually sent it, or they encountered an error sending it. Ask them to try sending it again.

- In some rare cases, you may encounter an item being sent from a friend after they select your Facebook request for the gift, but you will not see any messaging or notification. Likewise, your friend may not see any messaging, but the gift will be sent directly to your inventory. Please be sure to check your inventory!

Tip

We have limits in place for collecting rewards and gifts in order to keep the game balanced for all players.

Limits are:

-All Free Gifts (Credits, Keys, Power-Ups, Slot spins, and Free Collection Items) = 12 hours, after which are removed from the person's Inbox

-All Invites = 24 hours, after which are removed from the person's Inbox

-Regular Collection Items (not free) = 7 days, after which are removed from the person's Inbox

If you have any additional questions and/or issues after this ticket has been resolved, please submit a new ticket. Be sure to choose the appropriate category, as your questions and/or issues may need more attention. If you have lost paid items or credits you wish to be returned or refunded choose the "Account Issue (real money)" Category and the "Refund request" Sub-category.

Thank you for playing BINGO Blitz!
Buffalo Studios Customer Support

Buffalo Studios Support"