Nigel Hawes

Review of Aparthotel "Costa Encantada"

We're halfway into our stay here and I think it's ...

We're halfway into our stay here and I think it's worth making a couple of points. We go on holiday to enjoy ourselves and tend not to moan about trivialities and it has to be said the staff here are first class, all very friendly and helpful. The room and facilities are adequate and clean and having an underground car park is a massive plus as we hate getting in to a red hot car abroad!
Our only disappointment is with the meals (we went half board). We read several reviews from a good while ago pointing out limited selection for children and huge queues for the toaster at breakfast and would have thought the management reading such reviews would have addressed these issues. However each morning there is ONE broken toaster (that only toasts one side of the bread) to service hundreds of guests and by the time you've queued twice to put your toast through twice, your breakfast is cold. Thankfully there's a microwave oven available. And with 2 admittedly fussy children of 8 and 9 to feed after a day's walking and swimming, there's very little to offer for them. It would cost nothing to add a few pizzas nuggets or pasta to their menu but at least there are fast food outlets within walking distance.
All in all a nice hotel with great staff and facilities but let down a bit by management not acting upon reviews to improve the overall experience.