The 5 star review must have confused this company ...

The 5 star review must have confused this company with someone else. We were told on arrival at our hotel that we would have a meeting with "our rep" at half 9 the next day which confused us because we didn't organise for us to have a rep before we came to Egypt. We decided to go along anyway and the rep, Ramy, told us all about these trips which sounded fantastic. There was a group of 7 of us, my wife and me included, so we all banded together and said we would go on the trips together as a group but as long as we got a discount which he eventually gave us after much deliberation.

We chose to go on the Royal Dolphin trip, One day Luxor trip and Sahara Jeep trip. For our dolphin trip, we were sold by Ramy the guarantee that we would swim with the dolphins and in his words "could get so close that you could bite them" but while we were on the trip we only got to see the dolphins but were not allowed to swim with them due to safety reasons as there were too many other boats around despite the fact there were many other people swimming with the dolphins right in front of our eyes. Later on the trip we had a banana boat ride and a crazy sofa ride for about 3 minutes each. The 2 people on the boat, both called Mohammed but one nicknamed Jamaica, were both very good at the start of the trips but later on before the banana boat both became very rude, mainly Jamaica, because no one on the trip wanted to pay their expensive prices for the video they had been taking of the trip along with photos they had taken of us. Jamaica claimed at the end of the trip that he had quit his job but whether that was true or not I can't say.

The next disappointment was the Luxor trip. First it was advertised as a 3 hour transfer from hurghada to Luxor one way when it is in fact 4 hours but add on 2 hours for picking up people from other hotels. So all round trip it was at least 12 hours travelling by coach in the sweltering heat along with walking around the tourist attractions in said heat throughout the day. Luxor itself was a nice place to visit but no where near worth the trip as it just seemed like a whole day wasted. As for the Sahara jeep trip we booked, we decided to get some more information first so we spoke to Ramy on the morning of the trip and asked him what time we would be back and he told us 7 o clock latest. Luckily we found a couple that told us they had been on it and said it was nice but the camel ride you are promised is only about 3 minutes up a hill and back down and they didn't get back to hotel until 8/9 o'clock. We were fed up of the lies so we decided to cancel the trip and try to get our money back (which of course we didn't). One of our group spoke to the manager of Sun international who was very rude and threatened to call the police on her because he didn't want to give the money back. Later the hotel staff alerted us that the jeep was waiting so obviously Ramy didn't even bother to cancel the trip. Decided to see what the "jeep" looked like anyway and was glad we cancelled as it was just a small, white 4x4 which looked nothing like a jeep.

TL,DR: Full of false promises, worth just booking trips through someone else