Jonathan Schade Review of Tire Rack
Evan is the stand out here. I had ordered a set of...
Evan is the stand out here. I had ordered a set of four general tires for winter on a Saturday that were shown at another store. The attendant on duty even spoke to someone on the phone. A week later, still no phone call, I called back and spoke to someone who informed me that those tires were NOT available. So there I was, already having paid for the tires with NO tires on New Year's Eve. When I called back, I spoke w Evan. Evan understood my frustration, apologized for the mix up even though it wasn't his problem. He took responsibility to ensure that he stayed in contact on finding a comparable set of winter tires. Three weeks later a new set of tires did arrive and Evan made sure that it was an efficient visit and set expectations properly. I left happy and grateful that someone assisted me, made things right and ensured that I stayed a loyal customer to discount tire. Thanks Evan. Sorry for the lengthy post reviewers. Two other quick things
1. This store is EXTREMELY busy so try and get there first thing in the morning.
2. Also might be a good idea to set an appointment. There Is a skyline chili next to it if you want something to eat but that is about it
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