Hey to anyone reading this. first: where s the fri...

Hey to anyone reading this. first: where s the friendly welcoming when arriving everyone speaks highly about ?
Second : room directions poorly explained - result = getting lost at the resort ( apparently that s possible yes )
The whole building and room we re underconstruction wich I understand the inconvience when letting know first thing with booking. Now we paid for drilling and cunstructer workers .. Not okay for that amount of money. Then the battery key of the room was empty and we had to move to another room .. Besides all the long waiting and running up and down back and forward ... Also calling the reception .. Well no one ever picks up the damn phone Now we have a room with a view on the parking lot but we did paid extra for a view on a garden so ... Do we get money back ? Probably not .. Will we recommend hilton hotel Aruba to anyone? Good god no ! It was our first and last visit to hilton hotel in Aruba. Greetings Mrs Paulussen & Mnr Binnemans