I am supposedly a "business class" customer, but t...

I am supposedly a "business class" customer, but treated like a low class customer in a low class way.
One may expect some higher level of service in "business class", but not at all with Time Warner. When I call I get sent thru an endless loop of being transferred and end up talking to the very first person who I spoke to only for them to say "I'm sorry but I cant help you, I will need to transfer you" and after another 30 minutes of punching in my phone # and zip code.....guess what....I end up right back with that person saying "I'm sorry but I cant help you, let me transfer you" over and over and over again.
Also, amazingly, the customer support center for "business class" closes at 5 pm. Uh....FYI Time Warner....many businesses are doign business AFTER 5 pm and need support 24/7. What the <blank> else would there even BE a "business class" dept. for if not to serve the special needs of BUSINESSES??!! Time Warner runs their business AWFULLY and ever manager from the middle up to the CEO should be fired immediately.
And some smart lawyer should consider filing a class action lawsuit to help recoup the thousands of hours customers have spent on the phone being jerked around.