Started off great. Staff was incredible but then w...

Started off great. Staff was incredible but then went down hill. Our room was dirty, hairs in shower, room wasnt clean. Then tried to make reservations for steak house, was told walk in only. Then at the steakhouse we were turned away because reservation only. My wife just had a baby 6 weeks ago and this was our first date night. Then we are charged $1700 for two nights and meals. Then now i get another $400 plus in charges that we never made. How did my bill get closed out and now more charges. We only are 4x the entire time and one room service. So i guess that was another $1000. We wanted our anniversary there next month because of how nice hotel was and friendly the staff. But now we cant