As a homeowner for 45 years, and having had granit...

As a homeowner for 45 years, and having had granite installations in multiple homes, I had my worst experience ever with Stone Systems of Central Texas (Austin) as the subcontractor for Home Depot. I got several bids and Home Depot was the more expensive, with lower customer satisfaction. In this case, however, Stone Systems via Home Depot was my only alternative because they were the sole vendor who had the granite type I needed to match an existing granite counter installed 20 years ago. Initial contacts were pleasant and the measurements were fine, but the actual installation was a disaster. The installers first thought the piece didn t fit the space and were about to leave. I insisted they re-measure, and we then concluded it was correctly pre-cut and only needed minor field cutting to match the rounded drywall corner. They then said they could not install the L-shaped counter without cutting it in half. This was in conflict with my agreement with the sales representative and measurement guy. I remained insistent on a one-piece installation and the installers gave me 2 choices: either cut the piece in half or run the risk of wall damage. I knew drywall could be repaired, so my choice was clear. The installers were quite cavalier and gave little thought about how to install the counter while minimizing wall damage. Instead, they brought the granite counter into the room and tried to ram it into place. In failing at this, one tried to hold up the heavy piece while the other went to get scrap wood 2x4s to prop up the counter so they could get it into place. I ended up with severe wall damage on all three adjoining walls! After-the-fact, I had difficulty reaching Stone Systems, until my VM indicated an intent to contact the Better Business Bureau. They then returned my call, but said there was nothing they would do. They cited fine print in the initial installation contract, indicating they were not responsible for incidental wall damage. I ll now be paying for this repair myself. Definitely stay away from Stone Systems of Central Texas.