Steve Ward

Review of Valley Lexus

New to the Lexus brand. I love my GS350 but servic...

New to the Lexus brand. I love my GS350 but service experience has not been good. Called to set up 1st service and it rang and rang no answer. Call back and answered then sent to VM. Then later that evening (Friday) after 6PM I get a call and I am told that the soonest available is 3 weeks out. This service is free, but I would pay if It would improve the service. It wasn't like this with BMW...