Galit Bauer

Review of Klimhal Amsterdam

I was calling the place at least 5 times before th...

I was calling the place at least 5 times before the celebration to ask for more details, every time I got different information . still continue with as I didn t want to disappoint my son

We arrived at the date and location, the staff was so rude and unhelpful. nothing that was agreed happened. The pick was that in the end I got an enormous bill much more than planned and when I tried to discuss it with the team they shout at me that I'm a lier in front of my son and his friends. Eventually, they discovered the mistake the made and it was corrected. They even offered my son free lesson in the future and he refused to say that he will never come back to the place they called his mom a lier. I was really shocked still didn't want to make a huge drama and the next day I called the manager to complain Mr. Bart Verschuren who was even ruder, disrespectful and dismissive than his stuff .which explain a lot about his team they have an 'excellent mentor'. Never Never Never again horrible experience. I wish this place will close down!