No waiting in a queue forever, then going through ...

No waiting in a queue forever, then going through a maze of options before being answered from a call centre in Asia. Calls answered promptly by a real person in Galway. If anything is not clear, the agent finds out & phones back with the answer within the timeframe stated. Prices very competitive with the multi nationals. Fortunately I've not had to make a claim, but I have every confidence that if the circumstances arose, it would be dealt with professionally & sympathetically.