Linda Harford

Review of Shipley company

Had Shipley as our energy supplier through PPL for...

Had Shipley as our energy supplier through PPL for a long time. We changed providers and went to redeem the reward points build up on our account and was told the account must be active to redeem them.
It would have been nice if that information was provided before. These companies and tneir bonus, or reward programs are in many ways a fraud, someone pays for the so called reward poings. And in this case and I wonder how many others tbe company pockets the money.
We may have lost tnem but I will take the ti e to file a complain witb tbe regulator acency, better business bureau, ect.
Companies must be held accountable cases like this of their obvious customer satisfaction shortcomings.
And tbe reason we switched was becuaee of PPL saying Shipley rates were high. So shop around and remember those reward programs arent free.

Have to change my rating of them to 5 stars. The company reached out to me and aplogized saying tbey could have handled tbe issue better. I was very impressed. They even sent me a check covering the reward points I accumulated.

Thank you Shipley Energy. You're a good company.