You can t fault a dealership for being very succes...

You can t fault a dealership for being very successful, even when they seem to outgrow the space they occupy. That seems to be the dilemma Lexus of Austin runs into. They have a unique sales and delivery process which I enjoyed and the process moved smoothly. Inventory was kept at two separate sites which was a bit of a pain as there is a several minute drive to the other lot (see beginning of this review). My main frustration with Lexus of Austin comes to their service, which is a complete zoo when trying to get in for an appointment. Car washes usually take quite some time as well. In their defense, loaners are typically not a problem at all and they have a fantastic (although sometimes a bit crowded) waiting area complete with food and all. As a disclaimer, I haven t been in several months and have heard there is a new owner so some of my statements may have changed.