Unfortunately, I have had one of the worst experie...

Unfortunately, I have had one of the worst experiences with SafeTech alarms and I could go through many incidents with the company but I would like to share just a couple. Firstly, my alarm was triggered twice and in different occasions, however I did not get a call from them. (They said they called but I will get to that later) I also went through basement renovations during another part of the time with my contract and I did not hear from them at all even when the alarm system as disconnected.In my experience the other alarm companies would call right away or even send someone over.... this did not make me feel very safe.

When I did not renew my contract, I was sent over 5 e-mails to pay for the equipment which was over $150 dollars. I stated to two different employees at the time that I was under the impression the equipment would be mine at the end of the contract. They said it wasn't and I had to pay. I asked them if I could return it and they said yes I could call and they could help me uninstall it over the phone or I could pay for a tech for $70. I opted to call them and was put on hold for over an hour so I decided to hang up.

The next day, I found my contract which clearly stated that the equipment was in fact mine at the end of the contract. I again contacted SafeTech and they told me to scan it and show them. Finally, one employee said they found the contract which stated it was mine and they would send it off to accounting and to ignore the previous 5 e-mails to pay. I forgot to mention that after sending me the first batch of e-mails, I contacted them and had to wait for over a week for a reply while they just kept sending me e-mails to pay for the equipment. I was then told that person was on vacation.

All in all, my experience with SafeTech has been horrendous. I am happy to hear that a lot of you have had great experiences with them, however, I would definitely not recommend this company to anyone, just in case you may encounter my experience where I felt unsafe, and felt like they just wanted to take more and more money from me; totally ignoring what I told them was in my contract.

At least, they finally found the contract and I do not need to pay over $250 dollars for something I shouldn't have needed to.