Why is it that the consumer cannot get someone at ...

Why is it that the consumer cannot get someone at Apple Canada Head office?

I have 3 Apple products and will no longer deal with this company.

My Mac Book Pro was stolen and i reported it a month ago. Spoke to an agent @Apple when I called in a month, she took my info, registration number and name etc and claimed that she made a note that it's stolen to Apple and no one can use it or register it again with them.

Today, I called and spoke to another Apple agent to check to see if anyone has tried to register it, and they are telling me something different. Claiming There's no way for them to track if someone else registered my laptop she's telling me. How is it that Apple ask their consumers to register their product, take my personal info and product serial # but telling me now that you can't see if the same number is registered. Also, I need someone from head office to contact me and can't even get anyone directly? How is this a reputable company???

As consumers, we can't spend $2000.00 on a product and someone else can steal it and register it with the same company I purchased it from, who took my info to claim I'm the only person that could register that one product.

#hateApple. They only want the consumers money, and don't care about service!

Will ask newspaper to write an article on this. I think Apple is not an honest company, and don't care about the consumer. Since Steve Jobs passed, RIP... this company is the worst.