212GRD

Review of Summit Appliances

I wish to inform you of how much assistance Raquel...

I wish to inform you of how much assistance Raquel Matos has been in my dealings with Summit Appliance. I first interacted with Raquel in 2012 when she helped rectify an appliance that was ordered incorrectly. I have since ordered several refrigerators from Felix Storch. I am very pleased with the quality of the product, but I have been especially pleased with how responsive and attentive to detail your team has been, especially Raquel. My orders have several specifications that are not standard, and over the years Raquel has always helped ensure that the details get processed correctly. Raquel works in the claims department, but her attention to detail and efficiency have made it that I always feel more comfortable in alerting her whenever I have a new order. She always goes the extra mile to guarantee that my stainless steel refrigerators arrive exactly the way I want. This way there are no issues when the items arrive. A particular order that stands out is one that I received this summer. An apartment was in the middle of being renovated, and a new prospective tenant contacted me and wished to rent the unit ASAP. The apartment was 2-3 weeks from completion. I knew that many aspects could be finished faster, but the key item that would hold me back from delivering the keys to this individual was the refrigerator, which was not yet ordered. I called Raquel and explained my predicament. Raquel worked with Rachel Glick and I received the order in a matter of only a few days. The tenant moved in almost immediately afterwards. Had Raquel not orchestrated everything so that the order could ship out that fast, I believe that I would have lost the tenant. Her positive attitude combined with her ability to interact rapidly with contacts in several different departments, especially in assembly and shipping/freight, are exceptional. I wanted to point out what a valuable member of your company Raquel Matos is, but I am positive that you must already know. Thank you!