Philip D. Lepianka Review of Columbus / Worthington Air
Our AC quit on us on May 26, 2016. After reviewing...
Our AC quit on us on May 26, 2016. After reviewing Angie's List, we decided to call Columbus Worthington Air (CWA). They sent a technician (Rob E) the next day who located and fixed the problem(s). Unfortunately, our AC quit again on 5/31. CWA sent another technician (Craig S) the next day (7/1) who identified the problem (that appeared to be unrelated to the previous incident) and proceeded to make the necessary repairs, which required a new part. Everything seemed fine after completing the repairs. Yesterday (7/10) our AC quit again and the source of the problem this time was related to the previous incident. CWA sent another technician (Kevin) yesterday evening and he promptly identified the problem and contributing causes. Kevin related his findings to his supervisor, Matt. Today another technician (Jaime T) arrived and replaced the damaged parts with new components and checked everything out. There were no charges for the replacement parts or the service to have them installed. Although we had certain problems and some bad luck, I am very impressed with ALL of the technicians CWA has dispatched to help resolve issues we have recently experienced. They were ALL very professional, courteous and knowledgeable.
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