A horrible company used by blue cross blue shield ...

A horrible company used by blue cross blue shield to make questionable/shady decisions for them. They denied care on the grounds that the patient was not under pain for more than 6 weeks. Seriously? Why is someone in south carolina making decisions about a procedure recommended by an actual doctor who diagnosed a patient and recommended a procedure? We ended up paying out of pocket as we know how broken the system is. Felt pointless having "good" insurance if you can't even get the care you need. Not sure how these people live with themselves doing these jobs everyday.