Raven O'Neal

Review of Wayfair

#Falseadvertising. This company offered a 10-year ...

#Falseadvertising. This company offered a 10-year #mattress warranty, included in the price of the mattress. Once I clicked thru to the buying section it updated to $9.95 *fail*. THEN, once it was added to the cart it updated to $47.99 *fail*. I passed on the warranty and purchased the mattress anyway. I then took screen shots of the website and the error and contacted Wayfair asking them to give me the 10-year mattress warranty for the second advertised price of $9.99. Instead they refunded my money and recalled the mattress and immediately fixed the issue with their site. *fail* (You're welcome, Wayfair btw, glad I could save you from any more angry customers). That was the their only solution. #CRAZY, especially since I was only asking for them to honor the $9.99 advertised price. When I further complained, some prat named, #RyanRuzicka, gave me the run-around with some answer about agreeing to their "terms" when I placed the order and offered me a mind-blowing 10% discount on my next order. Thanks, because that's what I REALLY wanted. I imagine that their refusal to honor the advertised warranty means that most of their products are probably terrible enough that said warranty would have meant they lose too much money on their products in the end. I will never buy here again! Pfft!