kathleen lally

Review of Blacklane GmbH

I booked the private car on line two days before a...

I booked the private car on line two days before arriving in Copenhagen and arrived on time. I could not find the driver, two of us looked everywhere near the exit and baggage claim. Made other arrangement to get to the port for cruise on a BUS! One hour after the driver was supposed to be at the airport I got a call the driver was there, still could not see him and was walking out to shuttle bus. I am disputing the charge, I never got the private car ride to the port or saw a driver, really cannot believe they charged me $235 US dollars!! Very bad experience!