Bad customer service. Sales tactics are borderlin...

Bad customer service. Sales tactics are borderline dishonest. Ordered an item online to pick up at the store. The store calls and informs me that the only instance of the item is an open box. I don't want it, even with a $50 discount. They offer to get a 100% nee item from the Fremont store. Sounds great! I'm told to come in the next day. I do. No new item. Just the open box. No record of phone call, no offer to get it for real this time. Please choose: 2hr drive to Fremont or take this open box. Thanks for adding stress to XMas shopping.