I'm pretty frustrated at the lack of customer serv...

I'm pretty frustrated at the lack of customer service from the front desk here. I wanted to get some contacts online from a brand I used before going to eyeworks and called to update my prescription. The front desk said I can't until I get trials first because I haven't tried them yet. But I told her I had and they are the exact dimensions as my prescribed contacts. I also mentioned that Even the "prescribed" contacts that are currently on my Eye Works prescription are there because my doctor just asked me what I used before and put that on the paper. I never tried them on in the eye works office.

So then the front desk says my doctor isn't in until 5 days from now. So I ask her "why do I have to wait until my Dr. Is in to get a trial pair?" "Well because it's your Dr. And uh you had her before." Really? She didn't even offer another solution. So I ask her for another Dr. So I can simply pick up some trials and she made an excuse that everyone is busy until Tuesday. Not true.

I have already referred 3 of my employees to Eye Works, but will let them know if this and will be looking for a new location.

When there are so many competitors in walking distance I'd think they would value their customers and be a bit more accommodating.