Stephen Cooke

Review of Medicash Healthcare

Extremely disappointed with the service from Medic...

Extremely disappointed with the service from Medicash, they claim to be "A Positive Approach To Health" but are very swift on blocking your account for a mistake on one claim form even when all previous forms have been completed to their standards.

When speaking to the team directly in regards to the claim and explaining in full the mistake I made they were very unhelpful especially with my circumstances at the time.

When I decided to leave Medicash at that time due to them not able to resolve the situation, their team did not advise me that I would not be able to return to Medicash if I wanted to reapply, which is a shame as a company like this should be able to advise customers on future circumstances if reapplying at a later date.

I have since contacted Medicash on two accounts to plead my case showing evidence and reasons around the original talks and ask for consideration of my reapplication and have an agreement moving forward, but it seems for a company promoting health and well being are unable to show compassion for a single mistake made on an account that has been following guidelines.

Really is a shame as would like to give a better review but due to this and their customer service not helping to resolve the case I have to give this low star review and advise other users to be careful.