I initially contacted this company to quickly reme...

I initially contacted this company to quickly remedy a new toilet install (after a full bathroom renovation, including new floor and subfloor). Time was of the essence to prevent damage to new floor. Cranney sent someone right away to install a new toilet since I wasn't going to deal with problems from the original one. (I had already purchased the the new Toto). I next called Cranney to come and look at my ancient H B Smith boiler and I have been impressed with their customer service and also them calling to give me updates on when the technician (Frank) woud be arriving. Frank was very knowledgeable and l would have no problem dealing with him again. He seemed to take an aggressive approach to the boiler and I'm hoping it will buy me more time (another winter) before we have to make a decision to replace it. I worked right by his side so I could learn what and how things worked. I appreciate a servicemen allowing that. I don't know how I'd feel with someone over my shoulder watching my every move. We've had Cranney address some electrical needs and everyone is very professional. The only negative comment I have concerning Cranney (not Frank) is that they are EXPENSIVE. The estimate, to change out the dimmer in the dining room while he was there doing other things was unbelievable. I can do some electrical, but figured, "hey, he might as well do it since he's here." Well, I said forget it. But back to Frank T, I'm not sure if what we were charged by Frank's services is too much or not. Obviously if we bought more time on the boiler then it was well worth it.Lastly I'll mention that I had Cranney give us some estimates on a new boiler system and they gave us three scenarios. All extremely high in comparison to other estimates I've received for some of the same equipment. If money was no object, I would gladly do business with them on a regular basis as they all seem very trustworthy. But money is a factor when remodeling a newly purchased home.
Conclusion: A great company, if you can afford them, go for it. If you have boiler/furnace issues, ask for "Frank T". The nice thing here is that he (they) knows the business, while some of the competitors may not so much. Will we be doing business with Cranney in the future? Yes, when the wallet dictates that we can.
Ultimately, if you are in an emergency situation, Cranney will come through. There is something to be said about promptness, customer service and expertise. I guess one could put a price tag on that yet I don't want to bash the smaller guy who still believes in honest work and customer service.