Justin Schroder

Review of Sheraton Mirage Resort & Spa G...

We stayed here two nights in a Mirage Guest room (...

We stayed here two nights in a Mirage Guest room (room 2059) and had a rather dissappointing stay. The staff were friendly and offered excellent service (especially Colbie from guest services) right up until the last day when we enquired about a late check out. Rhonda from guest services was extremely rude and hung up on me! We were informed check out was 11am however they have not updated the in room information which states check out of 12pm. Fortunately 12pm check out was honoured! Other in room info is outdated and states in room movies (no longer avail) and a old breakfast menu hanger!

I was overcharged at reception when settling my account. When using the toilets near reception a female cleaner walked into the male toilets while I was using them and continued cleaning them?! Totally unnaceptable.

The resort needs a LOT of maintenance. Pool tiles are cracked and one could easily cut their feet on them. Total refurbishment of pool is required. The carpets in room and corridor need replacing and are infested with moths. Walls in room need repainting. Curtains need replacing as there were holes from moths in them.

Price paid for room is unnaceptable for the state it is in and prices should be at least halved if management can not afford to upgrade rooms.

I would recommend the pool be closed until refurbished before someone injures themselves and takes legal action.

Also the ibis at the pool are a nuisance and it seems like the resort has not consulted with council to keep them from eating peoples pool food!

Finally, I have stayed in many 5 star big brand hotels across the globe and this one is definitely not up to a 5 star standard. I would recommend immediate renovations, halving prices of rooms, or closing resort down until renovations can be afforded rather than dissappointing people!