Nathalie Kornhoff-Bruls

Review of Amoretti Weddings

Amoretti Weddings does beautiful work. There is no...

Amoretti Weddings does beautiful work. There is no doubt. However, the experience for our wedding invitations has been devastating. Slow response times, lack of attention to details, we were made to feel like second tier clients as we 'merely' used the stationary service.
It took over two weeks for our comments to be implemented - comments like consistent space alignment, comma removals or correction of spelling mistakes. We understand that having two language versions adds some complexity. So I printed out the cards and numbered our comments and sent scans back. Yet even then not all of them got implemented, resulting in multiple, time consuming turns. It took over 2 weeks till we received the final proof. No appreciation for the misery they have put us in as we are losing the room contingencies on our hotels.
Asking for expedited printing, another worker called Sandra, told us that the earliest our invitations would be printed would be end of the week because "other clients are ahead of you". As if it wasn't enough, we then had to wait for our cards to be reprinted as the design was upside down - something we had to point out ourselves when we got an email suggesting to put the pocket onto the other side.
I finally got our invitations today, April 1st - we had our first sit down with Amoretti on February 11th... they are beautiful, but the experience has ruined any feeling of joy.