We booked in their 2-bedroom villa.

We booked in their 2-bedroom villa.
To sum it up? A nice chalet with private mini pool and bath tub.

Service is abysmal.
Front desk personnel will not make any effort to source a positive answer to any of your queries. As if they were all trained to say "No."

And $60 for a favour to deco the room to surprise my wife for our wedding anniversary? I had no charges from almost every hotel we stayed past years.

Utter disappointment. Speechless. Cannot be bothered to say more.