r russell

Review of All-Star Music

We checked n and our reservation with number of pe...

We checked n and our reservation with number of people was incorrect. They put us up at the end of the world. I just got a new knee 3 months ago. So to walk to the unit was at least a quarter of a mile. There was construction going on by us. We asked for 2 beds. They had one down n a murphy bed. U would have to move some things to pull murphy bed down. There were no scooters available at the time of day we checked n. My daughter went back to office n told them this was not acceptable. They then proceeded to move us to a much better room closer to entrance. We had two regular beds n this unit. She asked abour a wheel chair n said they didn't have one. Another girl heard the conversation n told my daughter she wiuld get her one. She did n told us to keep it as long as we needed it. Staff (most) could have cared less. It took us a long time to get checked n b cause of their mix up on teservation, even though we had correct confirmation papers in our hands. They were only interested n pushing people thru. Baggage people were on the ball. We used them three times n they were excellent. Checkout was great. Be sure if you need a scooter to reserve one when u make your reservation.