Honestly the worst service I have ever received. I...

Honestly the worst service I have ever received. I work in hotels and I would never treat my customers the way the staff have treated us. Firstly checking in, 4 people where standing behind the desk and not one acknowledge us. It took 5 minutes before we had to ask someone to service us. Payment was taken prior to our arrival when our booking was pay at the hotel. They explained that it was because they were over booked and needed a guarantee otherwise the reservation would be cancelled but this isn t good enough. Our 2 rooms are on floors 5 and 20 which is miles away as staying as a family and again they couldn t care less. Have not yet received a smile or any friendly service from any staff and I can assume we will not get any for our entire stay.