I was pretty upset when I originally posted this r...

I was pretty upset when I originally posted this review, and I feel that after I got my resolution, I needed to update. I posted on WOWs Facebook page and within an hour I got a response from somebody confirming that the charges had been reversed after the bill had been sent. I am giving them three stars because I don t think it should take a scathing review for a company to do the right thing and I should have had this resolved when my husband called their customer service line. I am pleased with the resolution of my complaint.

Original post***

We recently moved from Fort Gordon to Grovetown and when my husband called to have our service transferred they TOLD him that they don t provide service to the area where we were moving. He was also told that in order to break our contract without being charged, all he had to do was provide proof that we purchased outside their service area. We did that and thought everything was resolved. Imagine our surprise when we get a bill from WOW for $195 dollars for breaking our contract. When my husband calls them they tell him that they DO service our neighborhood and that he needs to now take time out of his work day to go to the office because the telephone customer service can do nothing for us.

I work for the homebuilder and can confirm that WOW only serves a small section of our neighborhood, our house is not in that area.

Totally inexcusable and unnecessarily painful process. I will never use WOW again, nor will I recommend them