Emily Ellis

Review of G&V Royal Mile Hotel (formerly...

My friends had booked via the website for "bottoml...

My friends had booked via the website for "bottomless brunch" "a three course meal with endless prosecco" for Thursday afternoon. It was meant to be as a birthday surprise for me. On arrival no one knew what was going on. We were given a glass of prosecco and just waited for the food. The manager who was incredibly dismissive and unhelpful then told us our booking was not valid and the restaurant was closed. He simply told us it's not possible and was not willing to offer any compromise. I am incredibly disappointed this their service and they need to look into their website advertisement as this is very misleading.