I waited 5 months for a credit card and submitted ...

I waited 5 months for a credit card and submitted the application 3 times. Today I was in aryna 2a, they said that the card was sent on Okopowa 58/72 (although I asked to send it to my address or 179 Jerozolimskie Avenue). But when I arrived at the branch at Okopowa Street there was also not there.