Nader Zeidan

Review of Empire Today, LLC

Absolutely worst customer service ever!!!!!!! I ra...

Absolutely worst customer service ever!!!!!!! I rarely ever write reviews for any company, but I could not let this one go. I ve never dealt with a more unprofessional company in my life. From the time the sales guy walked in my house to the day my carpet was supposed to be installed, absolutely worst experience.
Firstly, the sales guy they sent out had zero professionalism. He didn t introduce himself, didn t greet me, had a mean look on his face, and acted as if he ran the place. He didn t bring any samples with him inside. He made me go out with him to grab the samples, and he didn t even ask he just insisted. That wasn t the worst part though. All these salesmen have the same sales pitch probably taught by empire, basically saying the lowest price is what they can enter in the tablet, which is not true, because my Mother and brother had carpet put in a month before me through them and they were able to discount $300-400 more then what the tablet allowed, so don t be fooled. After negotiating with him on carpet and finally coming to a price, the install date was for Saturday, on which I requested and AM appointment, and the salesmen said don t worry you ll get first appointment. Saturday comes by, I didn t get AM appointment, I had to call to confirm they were coming out, to which they gave me a 12-3 window. 1pm rolls by and I get no call, so after I call them again they said it ll be closer to 3pm, to which just annoyed me. 3:15 rolls by and I get no call or anything. So I call them and they said ok it ll be closer to 5pm, and you can only assume how angry I was at this point, especially given the fact I had plans at 6pm, on top of all that I requested off that Saturday just so I can get carpet put in. Guess what???? 5:20 rolls by and again no call or anything, so I called them and could you believe they said Sorry we won t be coming out today, that the installers got held up on a job. I ve never been so irate with a company in my entire life. I don t know how they re still in business. On top of all that after I told the lady just cancel my order, they guy tried to save the job and offer me a whopping $50 off a $2100 job. What a joke, he basically spit in my face. Please stay away from this company guys, do not go through the same experience I went through.