Perfect location on Freemont street! We had a big ...

Perfect location on Freemont street! We had a big problem with check in though. We were attending a 30 year USMC reunion for a 7 day stay. We arrived on a late night flight and were hungry and exhausted. We were promptly checked in and headed for the room in Carson Tower with 4 suitcases in tow, only to find out, after walking all over the 10th floor, that our room number did not exist. All the way back down, still dragging our luggage with us, to the check in desk, only to find out that they told us the wrong tower. Our room was actually in Rush tower. My husband who is a retired disabled USMC veteran asked if there was anyone who could get us a luggage cart or help us get our luggage to our room. He was told that ALL of the guys who could help us were on break. I was almost in tears by this time and not even one staff member apologized to us at any time. After finally getting to our room around 3am, we fell into bed. Luckily, the rest of our stay was excellent! Room was super clean and very quiet. Amazing pool! Parking garage was very convenient. Plenty of great restaurants in hotel. Hoping that our check in experience was not a normal thing.