Philip Samuelson Review of RockAuto, LLC
First off, they BADLY fake their reviews. Check ar...
First off, they BADLY fake their reviews. Check around on the internet, there's only one place where the reviews are good. Secondly, if you have problems with your order, they will do nothing but give you excuses about why any issues with your order are your fault, not theirs. Be prepared for solutions that fail to solve anything and nothing but excuses and blame shifting. And if you have anything bad to say about them on Facebook, they will immediately block you and delete your comments. Very poor company, awful customer service, they will ship the wrong products in the wrong box and then blame it on their suppliers. So many issues, I could write a novel about them. They're always trying to control the narrative about their company rather than just doing a good job and letting real people say good things about them. Absolutely will never give them another shot. I had 5 issues in 20 orders. This wasn't a one-off problem on my end, this was repeated issues.
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