Dustin Maw

Review of Hotel H10 Ocean Maya y Coral

Long story short: skip the other desk after check-...

Long story short: skip the other desk after check-in, entertainment staff is amazing, nice grounds, fun pool, great drinks, friendly staff.

Full review: Our trip was booked as a two couple honeymoon trip. We had assumed it would be more fun with two couples rather than going alone, and this was my first time out of the country, so I wanted someone with experience with me. At check in, we were met with delicious welcome drinks, and many smiles. As we were walking away from the check-in desk, we were waved over to another desk. We had assumed this was for a ride to the room or something, but we were wrong. This was to sign us up for a "tour" of all the facilities. We signed up not knowing exactly what we were in for, but this was our one huge regret of the trip. Avoid this desk at all costs. They promise you a "gift," and ours was $100 for each couple to use at the resort or on an excursion. After signing up for this tour to happen the following morning, we were taken to our room in a golf cart, where staff carried our bags to our room. We paid for an ocean view room, and it was an amazing view! We watched the sun rise each morning from our bed or the covered deck area. Our room also overlooked the sand volleyball court, so when we weren't participating, we were able to watch. Room was a good size, with a huge shower, and a nice bathroom. The buildings overall look like they may need some updating, but it appeared as though some updates were in progress. The next morning, after taking their nearly two hour "tour", we received $100 total, even though my paper said $200 total/$100 for each couple. It was just a push for us to sign up for their "premium" upgrade, which is discounted trips to all of the owner's resorts for 3 or 25 years, 3 trips of 8 days 7 nights a year. Even after going through this tour, there is a kiosk on one of the main paths where they bug you about doing this tour nearly every day of your trip. Thats what knocked my experience from 5 stars to 4. The food was comparable to other resorts I've been told, but I wasn't much of a fan of a lot of it. Blue Moon and the Mexican restaurant were my favorites (I don't remember the Italian place, as the foam party got the best of me that day). Speaking of the foam party, this is a can't miss if you're there for a good time. These happen on Wednesdays and Sundays. The entertainment staff is an absolute blast every single day, with many activities going on. The entertainment staff made the trip for me, and after a day or two they start to remember you. Rodrigo, Inez, Sexy Papi, Naomi, and the others bring the energy day after day with a smile on their face, I don't know how they do it, but they 100% made the trip worth it. Every night they have an event or show, the fire show with a beach dance party after, was our favorite. If activities aren't your thing, there are multiple beach areas to lay out, or a "relaxed" pool. There is sand volleyball, cornhole, ladder ball, water volleyball, swim up bar, etc. Our room was clean, fridge filled, and towels stocked each day. Staff will give you a ride via golf cart to your room or to the lobby area each night if needed. Two suggestions, get your pool towels the night before you plan on going to the pool, and take them to a chair in the morning, otherwise the seats will all be claimed, second, don't be afraid to order double, its all-inclusive so portions are fairly small even for me (5'8" 160 lbs). Only complaint other than being bothered by people offering spas, excursions, and the "tour," is that at times they didn't have enough staff. We were told at one point they were too busy to make shots, and on two occasions we waited well over an hour for food in restaurants that were not full. We were always met with a smile or an "Hola!" If you pass a bar without a drink, they'll ask why!