I'm a little disappointed with my experience. I sp...

I'm a little disappointed with my experience. I spent months researching florists for our wedding. I found some photos on my photographers website (Jeffrey Sampson Photography, who's AMAZING by the way), and was quite impressed. Flower Mill seemed to have skill and quality, and I'm very particular.

I contacted them by phone and by email. I waited about 5 days and after not hearing back, decided to call again. I spoke with one of the workers and let her know I was unable to make it in for a consultation because I lived hours away. I had emailed photos and knew what I wanted. I was told I'd get a call back. After about a week, I called, AGAIN. I would have tried another florist, but they had the best reviews. After finally speaking with the florist, I had described to her what I wanted. Something romantic with burgundy, and wanted it to be fitting for the season, Fall.

We discussed budget and I was quoted $200 for my bouquet, and we ordered a few other items. She stated that I had expensive taste, I know. When we picked up my bouquet, I was in shock. It looked like they had thrown this mess together. Greenery and cheap flowers mixed with a few roses. The expensive flowers she had said I was requesting weren't even visible. I quickly paid for the bouquets and the moment I got into the car, I had a mini breakdown. My groom LAUGHED because they were so awful. Luckily, my sister did a little damage control.

They did create a new bouquet. Something simple with roses and a few pops of burgundy and yellow. It was okay, I was extremely disappointed. For a bouquet that I was quoted $200 for, it was just about the same size as my sisters. I didn't feel like a bride. I didn't even want photos with my flowers. When speaking with my sister, they showed photos I had sent. They tried to justify why they designed my flowers the way they did, and said in their notes that I had described exactly what they produced. While I can admit my photos were very bohemian in style, I trusted professionals to design something beautiful.

I appreciate their customer service and willingness to correct this mess, but if I could change anything from my wedding day, I would have gone with another florist. I should have known the moment I didn't receive a call back, and when they lost my note for the florist, that should have been a warning sign. My own fault.

Best advice- DO YOUR RESEARCH.