I'm extremely disappointed with the Ritz-Carlton i...

I'm extremely disappointed with the Ritz-Carlton in Toronto. This hotel is nothing but a "brand" and nowhere near worth the money. The rooms are very bland looking and hasn't been updated in a long time. Walking through the hallways feels no different than a Best Western hotel in the US. On top of poorly designed and what seem to be never upgraded, we got a room with a non functioning AC, clogged coffee maker, and only 2 towels. Unless you just want to say "I stayed at the Ritz" I'd not recommend this hotel as a fancy and upscale experience.