The people who answer the phones are so unbelievab...

The people who answer the phones are so unbelievably rude for no reason, I was as nice as I possibly could be as we really needed a status update on a name change, but she was still nasty and condescending and hung up the phone before I could finish, how do these people get these government jobs I must be missing something! Awful experience. It's not hard to be friendly!!