Totally upset and disappointed. Their information ...

Totally upset and disappointed. Their information is very misleading. We stayed there because we were told that the shuttle service ran all day to Universal Studios and was complimentary. So frustrating- it s free but you have to book over twenty four hours in advance and so when we got there for our three day trip, the first two days were sold out. The hotel doesn t even have anything to do with it. The man told my husband there wasn t enough demand that day so they shut the shuttle down. Then he went to the car and got me, I was told it was sold out. We wouldn t have stayed there because our option was to walk, Uber or taxi or pay the $20 for parking. The lady on the phone was rude and apparently the man who took our reservations doesn t know anything about the resort. We were told it was a 1/4 walk, took us two hours and in 90 degree heat because our google directions for universal theme park took us to their business district. The lady this at the front desk and she did not even offer to give us walking directions . She said it s not far I drive it every day how are we supposed to know we live in Illinois .