I came here the first time because I have friends ...

I came here the first time because I have friends that come here and many of them had great experiences. I see the reviews as well, and most people seem very pleased. The first time I brought my dog, they did do a great job. I was happy. They listened to what I wanted as far as haircut style and other services. Maybe it was because I was a new client. However, the 2nd time I came in, I told my stylist I wanted a similar haircut as last time. I asked them if they remembered what they did last time and showed them a picture as a reminder. So when they said yes, I assumed they understood. They brought out my dog and he looked nothing like last time and his nails were not trimmed thoroughly. A couple of them were still curled. Anyways, I figured maybe they were just busy and it was a one off. I decided to come back in a 3rd time, I believe in 2nd chances. Plus I do like to support local businesses. I specifically mentioned to them that I thought the last haircut was too short and showed them a picture of what I actually wanted. I also said I wanted my dog s face hair to be a clean, even cut because they always give my dog a mustache. Then his hair grows back unevenly. Anyways, again they said they understood. My dog came out the exact same way as the time before, with a mustache on his face and his hair too short. I don t think I ll be going back unfortunately. It is time to find a new spot. Maybe they are too busy, short staffed, and things seem rushed so they don t listen to the clients as closely. I can t trust them with another grooming experience.