Kayla

Review of Starkville Computers

My husband brought his laptop here to be serviced ...

My husband brought his laptop here to be serviced for a malware problem. He did so at my recommendation due to the positive things I've heard about the place in the past. Our experience, however, was a fairly unpleasant one. He was told at the time of drop off that repairs would take anywhere from 6 to 9 business days. When he called to inquire about the status of computer after 12 business days had passed, he was informed that they had only just started working on it. It wasn't until the 21st (TWENTY FIRST) business day that he was contacted by Starkville Computers and notified that his PC was fixed and ready for pickup. In terms of the actual service they delivered in that his laptop is now fixed and working properly. However, in terms of the wait time it took on the delivery of said services, I am highly disappointed. He had to go nearly a month without his PC, which is a hardship for most people and especially a graduate student. That kind of turnaround time is simply ridiculous.

UPDATE/RESPONSE:

Patrick, you do not have a "Lee" in your system because this review was written under my maiden name; thus it does not make it any less accurate nor does it make my husband any less of an "actual" customer. I've noticed a trend among all these Google reviews in which you individually laud any positive feedback and lambaste any that is negative. Your response to my own review has been no different. Instead of perhaps apologizing and asking "What can I do to make this better?" you have the audacity to try to make me feel as if it's MY fault I have a bad review as a customer. You haven't taken accountability for your poor service at all.

A few words of advice: Constantly surveying the web for negative reviews just so you can counter them isn't going to raise the overall reputation of your business. Providing better service to your customers is.