My massage therapist was amazing however the 'offi...

My massage therapist was amazing however the 'office manager' is rude and argues with clients. I had my work schedule changed last minute on a Sunday and the facility is closed on Sunday's, I didn't know they had voicemail and a lot of business don't check their voicemails til the next business day; so I called in early Monday morning five times to cancel my appointment as soon as they opened, to no answer, the fifth time I finally left a voicemail saying I couldn't make it in and apologized for my cancellation. I had one previous no show which I paid for, and no other no shows. However, the office manager proceeded to call me two or three times that morning as I wasn't answering due to being at my work, and finally on my lunch break she called again, which I find very unprofessional. She then proceeded to argue with me about how many 'no shows' I had and kept insisting how wrong I was about only having one. This went on for about ten minutes; within those ten minutes she implied that because I didn't call on Sunday to cancel the appointment; the day the office was closed, as most people wouldn't call the day they were closed, she then had the guts to tell me that I should have known she checked the work voicemails on her days off. As a client, this is not my responsibility to know that she chooses to do her work on her days off, nor is it very professional to argue with a client for ten minutes while they specify they're at work. She then proceeded to call me back five minutes later and tell me that she apologized because she actually looked into the account and noticed I only no showed once which I paid for and that I didnt no show three times. She then proceeded to charge my mothers credit card to charge 40.00$ Then refund it. When my mom called about the charge the lady told my mom she had signed a contract saying they could use her credit card from a few years ago, however she then proceeded to tell my mom that they prefer to have clients who actually show up to their appointments. The office manager then proceeded to tell somebody about the situation and did not supply the correct story, to make it seem like I intentionally no showed on the Monday with zero notice and wants me to call back on a conference call to 'get on the same page'. Quite frankly there is nothing to figure out anymore in this situation, your office manager has twisted around the story so many times to numerous people that who knows what the story told was. The disrespect and arguing from the office manager is so unprofessional and rude that because of her actions my massage therapist lost a client. Not only was both me and my mother disrespected and treated unprofessionally, I would personally never treat any of my clients in this matter. I will never book again with this facility as good as my massage therapist is, I refuse to me disrespected in this matter and am very upset with the professionalism of this facility.